Pepper* -

Feb. 27th, 2008

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Feb. 27th, 2008

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2:53 PM

Dear IT department,

Your logic, it hurts my brain. We have problems with our email servers, and have been asked to drastically cut down the amount of emails in our inboxes. We are soon moving to a new server, because the system is bordering on collapse. Fair enough.

But wouldn't it therefore make sense for you to NOT send out emails on a half-hourly basis to the entire company? I get that people need to know about IT issues, but not everyone needs to know, every time. And the updates to tell me that the IT issue that didn't interest me in the first place has not yet been resolved - just annoying. Considering the situation, perhaps it would be better to post this information to the intranet site instead. I get more emails from you than I do from anyone else in the company, including Corporate Communications and my friend in HR.

Just a thought.

Baffledly,

Me.

ETA: Hee! Talk in the comments has inspired fic in which the True Evilness of IT is revealed by

holdouttrout!

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tejas.livejournal.com wrote:

Feb. 27th, 2008 04:04 pm (UTC)

Y'know the saddest part? I would bet money that the same management types who rejected IT's requests for new equipment in the past are the same ones who require they send out the emails.

(20 years in IT and I can't *tell* you how many times I've seen this - we all have dents in our desks that fit our foreheads perfectly.)

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pepper-field.livejournal.com wrote:

Feb. 27th, 2008 04:48 pm (UTC)

Mm. Well, I'm sceptical about our IT department's use of logic and joined-up thinking. I mean, I get on well with IT people in general (heck, I'm dating one), but this particular bunch... they're kind of losing the benefit of my doubt.

Then again, I suspect it's the IT management who are specifically crap. :)

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tejas.livejournal.com wrote:

Feb. 27th, 2008 04:50 pm (UTC)

Could easily be. Goodness knows we've had (and have) our share of crap management. Sometimes I wonder what the higher ups are thinking, and then I realize the problem is that they're NOT!

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pepper-field.livejournal.com wrote:

Feb. 27th, 2008 05:01 pm (UTC)

We have a whole thing going on with different departments thinking different things are priorities - as probably most big companies do. I'm in kind of a funny place where I'm responsible to two different departments, and sort-of to a third, so I get to hear each one bitching about the other. "Oh, they don't understand! Why do they keep doing that!" "Oh, they make such a fuss about that when it's just not important and they don't realise the pressure we're under!" It's quite illuminating. :)

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tejas.livejournal.com wrote:

Feb. 27th, 2008 05:24 pm (UTC)

And I bet you sometimes feel like a kindergarten teacher. :-) Ever want to just put them in timeout? :-)

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pepper-field.livejournal.com wrote:

Feb. 27th, 2008 05:36 pm (UTC)

Heh, yes. "E.M.! O.R.! Shake hands and say you're sorry. O.T.C... Don't do that."

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tejas.livejournal.com wrote:

Feb. 27th, 2008 05:40 pm (UTC)

"Okay, that's it. All of you, take the conference table chairs and face them to the wall. Sit down and I want total silence for 15 minutes. Then I want you all back at the table and ready to talk rationally."

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holdouttrout.livejournal.com wrote:

Feb. 27th, 2008 04:23 pm (UTC)

Oh, poor IT. On the one hand, they are kinda annoying, because computers automatically work better around them, but at the same time they are completely necessary and somewhat unfairly maligned.

After all, the people in IT who know what they are doing *do* know what they're doing...you just have to find them sometimes.

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pepper-field.livejournal.com wrote:

Feb. 27th, 2008 04:53 pm (UTC)

Sometimes they're fairly maligned, though... Our lot know what they're doing, but mysteriously, it's the things that are interesting to do that actually get done. Boring things? Take a bit longer. Weeks and weeks longer, sometimes. I can't say I entirely blame them, but it's a little frustrating.

(I am talking about the ones in my company specifically - not IT people as a whole.)

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sg1danny.livejournal.com wrote:

Feb. 27th, 2008 05:24 pm (UTC)

Ah the joys of day to day working!

Our IT guys are looked upon as aliens from another planet :-)

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pepper-field.livejournal.com wrote:

Feb. 27th, 2008 05:37 pm (UTC)

But are they Goa'ulds or Asgards? :D

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dunv-i.livejournal.com wrote:

Feb. 27th, 2008 06:10 pm (UTC)

Our IT guys kicked me and Bones out of their office because "they needed to work". May I point out, Mr. V, that we only came in because we saw you watching a YouTube video?

I do have to point out that, if they didn't send out the emails, there would undoubtedly be those people who get all annoyed at not knowing exactly what was up with the IT stuff at that exact second.

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pepper-field.livejournal.com wrote:

Feb. 27th, 2008 08:55 pm (UTC)

if they didn't send out the emails, there would undoubtedly be those people who get all annoyed at not knowing exactly what was up with the IT stuff at that exact second

Yes, but that's what we have an intranet site for! *flails*

And, heh - everyone's a little Napoleon in their own domain, huh? :)

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aoife-hime.livejournal.com wrote:

Feb. 27th, 2008 08:48 pm (UTC)

Yeah... I've never had a great experience with either of the IT depts at the universities I've been at. Though I think I can top you on the frequent emails thing: my freshman year, we used to have episodes where our school's email server would have a spazz attack and send 500 copies of the same email. No, that's not an exaggeration.

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pepper-field.livejournal.com wrote:

Feb. 27th, 2008 08:57 pm (UTC)

Yikes! Well, ours don't do that, thankfully. So far, anyhow. They do spend entire days not sending anything, though - so I have ~~friends~~ important work contacts phoning me to ask why I've not replied to their urgent emails.

Ah, technology... New and improved ways to make your life difficult.

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