Yeah - I think a lot of people write like they'd speak, because they're simply not aware of things like formatting. It's a useful skill. I know I can send an email out in such a way that will get me a response, but I know other people who'll send out long, wordy things that no one will read and so everyone misses the one or two pertinent bits at the very end.

White space. Love it. Use it. *g*

Heh. I keep wanting to go on a neuro-linguistic programming course - it's creepy how, with the right sort of words and body langugage, you can have a huge, HUGE influence on how other people respond.

And yeah, it's a nice thing to be aware of, the high/low thing - you can prepare in advance for dealing with it. I learnt about it about a couple of years ago, and it still pops into my head fairly often.